Franklin Foundation Hospital Chief Nursing Officer Jennifer Wise, left, accepts the Avatar International Most Improved, Loyalty and Endorsement, Acute Care Hospital Award. Presented by David Medvedeff, chief executive officer of Avatar, the award recognizes FFH’s achievements in several key areas of hospital service distinction.
Avatar International, an industry leader in healthcare quality improvement services, recognized its award winning hospital partners for 2010 at its annual conference in Orlando, Florida earlier this month.
In making the announcement, David Medvedeff, chief executive officer of Avatar said, “I congratulate Franklin Foundation Hospital in demonstrating what it means to truly enhance the patient experience. We at Avatar acknowledge Franklin Foundation Hospital’s success with tremendous praise and respect as this award illustrates the successful execution of quality patient care.”
In 2010, Franklin Foundation Hospital’s overall inpatient satisfaction scores were in the 97th percentile for hospitals in the Avatar database. Patients scored “Communication with Doctors” at the 98th percentile and “Communication with Nurses” at the 97th percentile.
“It is with great pride and enthusiasm that I share the news about the presentation of the Avatar award with the FFH physicians, board, staff and volunteers,” said Parker Templeton, FFH chief executive officer. “Together, we continue to move the organization forward as we work to improve the health of our community. FFH is committed to providing the highest quality patient centered care. This recognition proves we are making great strides to realizing our vision of being the hospital of choice for our community.”
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